I used to be a Customer Service Representative for a durable medical equipment company. Instead of rushing through orders to make the phone call quota I made sure I took the time to listen to the clients. This allowed me to make sure they received the supplies that they not only knew they needed but the ones they didn't know about that were covered by their insurance which could greatly improved their quality of life. It was more important to me that the person be treated than the quotas be met. I wanted to make sure I treated them the way I would hope to be treated if I had a chronic illness.